Sales Policy

Lowest Price Guaranteed
We want to be your go to place for all your cool gear. Best value what we are all looking for. If you find a lower price from a Canadian Authorized Dealer, contact us and we’ll beat it. (Subject to verification)

No hidden fees with London Guitars
Shipments within Canada have No Duty, No Customs fees, No hidden costs or surprises.


Live outside Canada?
Shipments outside Canada are subject to duty, shipping and fees that your countries boarder services may apply upon entry. These charges are on the receiver.


We will verify
Initially when submitted, all orders are pre-authorized transactions only. All website sales transactions are subject to confirmation by our web sales team before they become a completed sale.


Privacy
We value your privacy! We will never share your personal information with anybody.

Note: By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.


Free Shipping
We offer free ground shipping on most Canadian website orders over $99.00 (CDN). With the exception of Remote Canadian Addresses and North American order outside Canada.


Make Changes
Need to make changes or cancel your order before it ships? Call customer service at (877) 740-SHOP (7467) or e-mail us.


Taxes
Tax rates vary by province. The tax rate that applies to your purchase will be adjusted as necessary before processing.

Canadian residents outside Ontario are responsible for remitting any applicable provincial taxes on their purchase to the appropriate agency.

Non Canadian residents are responsible for remitting any applicable taxes on their purchase to the appropriate agency.


Return Policy
All string based products can be returned within 7 days if you have buyers remorse, providing it is return in the exact same condition it left it and includes all accessories, case, etc that it was purchased with. Restocking charge may apply depending on return condition and packaging condition. All original packaging must be included in the return.

All new non-string based products carry a 30 day refund If you are not satisfied with your purchase online or in store, you can return it for a refund or exchange within 30 days. Some restrictions apply.

London Guitars reserves the right to deny a return if the product is returned with damaged or missing packaging, damage to the product or if you have done 2 or more consecutive returns in a row in less then a 30 day period. Parts & Special Order items are final sale.

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